Employee Spotlight: Director of Crew Services Marcy Williams

Northrop & Johnson Crew Services Manager Marcy Williams started her career in yachting as a stewardess on PRINCESS DEL MAR, a 105-foot Broward. Marcy has been with Northrop & Johnson for 13 years and does an exceptional job, with the assistance of her crew services team, working with owners and captains to help them with finding the right crew.

How did you get into the yachting industry and what led you to where you are today?

In 1989 I was at a crossroad and did not know which way to go. I met two captains and they told me about the yachting industry. I did my research, met with the top crew agent, at the time, and within one week, I was a stewardess on a yacht. I’ve always loved being around people and after working at a yacht management company, it just seemed to be a natural progression.

What do you think makes N&J special?

We are coworkers but more than that, we are family!

What do you like most about your job?

Being around a positive atmosphere. Everyone, genuinely, likes to go to work.

What accomplishment at N&J makes you most proud?

The Crew Services department started with just two agents and was like that for a long time. When I became a manager and then the director, I grew the department. We are now five… and growing!

What is your favorite cruising destination and why?

Any of them. I don’t really get the chance to cruise.

If you had a yacht what type of yacht would you have?

I would have a yacht big enough for my family and friends to enjoy and one that can go anywhere.

What’s your favorite activity you enjoy with friends/family?

I would start out in The Bahamas and then I would love to explore…

What is one fun/unique fact about yourself?

I am a 55-year-old kid.

What is one tip for first-time clients?

Do not under staff and underpay your crew. It will end up costing you more in the end.

Any additional information you would like to share?

The yachting industry is a unique and amazing industry. I love where I am and will stay as long as they will have me.